Review the current menu, order only when you want meals, choose the available fulfillment option that fits, and follow the exact meal label for storage and reheating.
Six Steps From Menu to Meal
Choose how you will receive your meals and review the total before paying. After checkout, keep your order confirmation so you can check the pickup, delivery or shipping details.
- Review the current menu A new ordering week begins Monday. Check the exact meal card for ingredients, allergens, portion and posted nutrition information.
- Choose fulfillment and review your total At checkout, choose an available pickup, local-delivery or FedEx Ground option for your order and address. Review the selected meals, quantities, fulfillment charge and final total before paying.
- Place your order by Thursday 11:59 PM Eastern Subscriptions are an optional convenience, not a requirement — you can pause, skip, or cancel anytime. There is no minimum and no maximum order. Complete checkout, then keep your order confirmation and check its fulfillment details.
- SmashMeals prepares orders Friday Orders are prepared in the Kingsport production kitchen for the following fulfillment week.
- Store the meals as directed Local orders arrive fresh, never frozen. Shipped orders leave the kitchen flash-frozen for transit. Follow the storage directions provided with the order.
- Reheat the exact meal Follow the reheating directions on the meal label; time and method can vary by item.
If the confirmation is missing or a fulfillment detail is unclear, contact SmashMeals before making pickup or delivery plans. Ask about your order
Review the order-change process
The Weekly Rhythm
New menu Monday. Order cutoff Thursday 11:59 PM Eastern. Production day Friday. If you order after Thursday 11:59 PM Eastern, your order rolls into the next production week rather than the one about to be cooked.
Choose How You Receive Your Meals
Free local pickup may be available at the kitchen or participating partners; $15 local home delivery serves eligible Tri-Cities addresses. $30 flat-rate FedEx Ground is offered to eligible addresses. Arrival timing varies by destination and carrier conditions. Checkout and the order confirmation control the final choice.
Compare pickup locations · Check local delivery guidance · Review shipping details
Check the Exact Meal Before You Order
The menu changes. Check the exact item name, ingredients, allergens, portion, posted nutrition, storage and reheating directions. SmashMeals cooks in a dedicated gluten-free facility. We do not bring wheat, barley, or rye into the building and we do not share equipment with gluten-containing production. A dedicated gluten-free facility is not an allergen-free facility. Check each meal's label for dairy, soy, egg, nuts, and other allergens.
Review kitchen standards · Check nutrition information limits
Ordering Questions
- Do I need a subscription to order SmashMeals?
- Subscriptions are an optional convenience, not a requirement — you can pause, skip, or cancel anytime. There is no minimum and no maximum order.
- When does the menu change and when do orders close?
- The ordering week begins Monday, and orders close Thursday 11:59 PM Eastern for the following fulfillment week. If you order after Thursday 11:59 PM Eastern, your order rolls into the next production week rather than the one about to be cooked.
- How can I receive my meals?
- Free pickup may be available at the Kingsport kitchen or a participating partner location. $15 home delivery serves eligible Tri-Cities addresses. $30 flat-rate FedEx Ground is offered to eligible addresses. Checkout confirms the options available for the order and address.
- Do local and shipped meals arrive the same way?
- No. Local pickup and delivery orders arrive fresh, never frozen. Shipped meals leave the kitchen flash-frozen for transit. Follow the storage directions provided with the order after delivery.
- Where do I check ingredients, allergens and nutrition information?
- Review the exact current meal card and label. A dedicated gluten-free facility is not an allergen-free facility. Check each meal's label for dairy, soy, egg, nuts, and other allergens. If information you need is missing, contact SmashMeals before ordering.
- Can I change or cancel an order after placing it?
- A call or email does not change an order by itself. Use the order-changes guide, contact SmashMeals promptly and wait for confirmation of any approved change, cancellation, credit or remake.
Ready to Plan Your First Order?
Start with the live ordering menu. If an ingredient, allergen, fulfillment or order detail is unclear, ask before ordering.