SmashMeals Trust Center: What to Verify Before Ordering

Use this page to separate documented SmashMeals practices from assumptions. Start with the kitchen standard, check the exact meal label, confirm the live price and fulfillment option, and ask before paying when a required detail is missing.

View current meals and prices · Ask before you order

Dedicated gluten-free, stated precisely

SmashMeals cooks in a dedicated gluten-free facility. We do not bring wheat, barley or rye into the building and we do not share equipment with gluten-containing production.

A dedicated gluten-free facility is not an allergen-free facility. Check each meal's label for dairy, soy, egg, nuts and other allergens.

The facility description is not a personal medical guarantee or a third-party certification.

See the Kingsport kitchen · Read FDA gluten-labeling guidance

Use the exact meal information

Weekly availability and recipes can change. Use the information posted for the exact item you are considering, then read the label on the container you receive.

A missing field is not permission to estimate it. Ask before checkout when an ingredient, allergen or nutrition detail is required for your decision.

Check meal-information limits · Read the editorial policy

Confirm the current price and fulfillment choice

Pickup — Free

Free pickup at our Kingsport kitchen (1917 Meadowview Pkwy Suite 100) and partner Grab & Go locations across the Tri-Cities.

Home delivery —
5

5 home delivery inside our local service area — the Tri-Cities (Kingsport, Johnson City, Bristol).

FedEx shipping — $30

$30 flat-rate FedEx Ground shipping for eligible addresses outside our local delivery area.

Verify the live menu · Check delivery and shipping

Four checks before you pay

  1. Open the live menu and confirm the exact item, portion, current price and posted nutrition fields.
  2. Read the meal label for ingredients and allergens; recipes and weekly availability can change.
  3. Confirm the pickup, local-delivery or eligible-address shipping option shown during checkout.
  4. Ask the SmashMeals team before paying when information required for your decision is missing.

What we link, and what we leave out

Regulatory explanations link to the responsible government source. We leave out unsupported superlatives, medical outcomes, customer counts, delivery guarantees and inspection scores without the record.

Choose a review source · Read order-support guidance

Trust Center questions

What does dedicated gluten-free mean at SmashMeals?

SmashMeals cooks in a dedicated gluten-free facility. We do not bring wheat, barley, or rye into the building and we do not share equipment with gluten-containing production.

Is the SmashMeals facility allergen-free?

A dedicated gluten-free facility is not an allergen-free facility. Check each meal's label for dairy, soy, egg, nuts, and other allergens.

Where should I check current meal prices and nutrition details?

Current menu pricing varies by meal and changes with the weekly menu — see the live menu for this week's prices. Use the live ordering menu to review the exact meal, portion, available nutrition fields and ingredient or allergen information before checkout.

How do I confirm pickup, local delivery or shipping?

Review the fulfillment choices shown for your order and address during checkout. Pickup is free, local home delivery is

5, and $30 flat-rate FedEx Ground shipping is available for eligible addresses.

Does this page replace medical or nutrition advice?

This is general nutrition education, not medical advice. Nutrition needs and tolerance vary — follow the guidance of your prescriber, surgical program, or registered dietitian.