Start here for current ordering, pickup, delivery, shipping, ingredient and nutrition-label answers. For availability and final prices, use this week’s live ordering menu.
The new menu is posted Monday. Available meals and formats can change, so use the current menu rather than an older screenshot or article when planning an order.
When is the order deadline?
Regular weekly orders close Thursday 11:59 PM Eastern. We cook Friday. If an order is placed after the cutoff, it rolls into the next production week rather than the week already being prepared.
Do I have to subscribe or place a minimum order?
Subscriptions are an optional convenience, not a requirement — you can pause, skip, or cancel anytime. There is no minimum and no maximum order.
How much do meals cost?
Current menu pricing varies by meal and changes with the weekly menu — see the live menu for this week's prices.
Can I change or cancel an order?
Contact SmashMeals as soon as possible before the Thursday 11:59 PM Eastern cutoff. A requested change is not complete until our team confirms it. After the cutoff, the order may already be in production.
Are old promo codes always valid?
No. Promotions can expire or change. Check the current ordering page for an active offer and its terms before relying on a code.
Pickup, local delivery and shipping
What fulfillment choices are available?
Pickup is Free. Home delivery is $15 inside the current local service area. FedEx shipping is $30 to eligible addresses.
When can I pick up my meals?
Pickup is available Sunday and Monday. Times and partner locations can change, so confirm the location and time shown for your order before making the trip.
When is Tri-Cities home delivery?
Local home delivery runs Sunday for eligible Tri-Cities addresses. Checkout confirms whether the address is inside the current delivery area.
Where does SmashMeals ship?
SmashMeals uses FedEx Ground for $30 flat-rate shipping to eligible addresses. Enter the complete destination during ordering to confirm eligibility; a city or state name alone does not guarantee service.
Can you guarantee a shipping arrival day?
No universal arrival-day promise applies. Timing varies by destination and carrier conditions. Check the current order information and tracking rather than planning around an assumed one- or two-day transit time.
Will meals arrive fresh or frozen?
Local pickup and home-delivery orders are fresh, never frozen. Shipped orders are flash-frozen for transit and packed with insulation and gel packs. We do not claim dry-ice packing or a guaranteed in-transit temperature for every box.
Meals, ingredients and labels
Is SmashMeals made in a dedicated gluten-free facility?
SmashMeals cooks in a dedicated gluten-free facility. We do not bring wheat, barley, or rye into the building and we do not share equipment with gluten-containing production. This describes our production setup; it is not a zero-risk guarantee or a promise that every meal fits every medical diet.
Is the kitchen free from every allergen?
A dedicated gluten-free facility is not an allergen-free facility. Check each meal's label for dairy, soy, egg, nuts, and other allergens.
What nutrition information is available?
Current item listings and labels show the nutrition information available for that recipe and portion. Compare the listed calories, protein, carbohydrates and fat, plus any serving-size, fiber, sodium or saturated-fat information provided. A missing value does not mean zero.
How long should I refrigerate or freeze a meal?
Follow the storage and freeze-by directions on the specific meal label. Do not apply an old website estimate or another meal's date to the food in front of you.
How do I reheat a meal?
Follow the directions on that meal's label. Containers, portions and recipes vary, so one microwave or oven time should not be treated as universal.
Can SmashMeals accommodate a specific allergy or prescribed diet?
Review the exact item's ingredients, allergen statement, serving information and available nutrition details. Contact SmashMeals about anything unclear before ordering, and use your clinician's guidance for a prescribed diet.
GLP-1, bariatric and other health questions
Does SmashMeals prescribe a GLP-1 meal plan?
No. SmashMeals sells prepared food, not medication treatment or individualized medical nutrition therapy. Compare each meal with your prescriber's or registered dietitian's guidance. This is general nutrition education, not medical advice. Nutrition needs and tolerance vary — follow the guidance of your prescriber, surgical program, or registered dietitian.
Are SmashMeals meals suitable after bariatric surgery?
Only when your surgical program says the specific food and texture fit your current stage. People progress through food stages at different rates, and a prepared entree should not be assumed appropriate during early recovery.
Does a high-protein label guarantee a health or fitness result?
No. Protein content is one part of a meal and does not prove weight loss, muscle preservation, athletic performance or suitability for an individual medical plan.
About SmashMeals and getting help
What is SmashMeals?
SmashMeals is a locally owned prepared-meal business founded in 2017 and based in Kingsport, TN. Meals are prepared at the Kingsport facility for current pickup, local-delivery and eligible shipping orders.
Does SmashMeals offer catering?
Yes. Catering is a separate inquiry from the weekly prepared-meal menu. Share the event date, location, guest count, service style and dietary needs so the team can confirm availability and quote the request.
How do I contact SmashMeals?
Call 423-525-2489, email lew@smashmeals.com, or use the contact page. Ask about a specific meal before ordering if an ingredient, allergen, fulfillment or labeling detail is unclear.