Frequently Asked Questions

Everything you need to know about SmashMeals — from how cross-contamination is prevented to how 30-state shipping works.

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• What Is SmashMeals? — A 100% gluten-free meal prep company based in Kingsport, Tennessee.
• Who Is SmashMeals For? — Busy professionals, families, athletes, celiac, GLP-1 and bariatric customers.
• Are You a Franchise or Local Business? — Locally-owned and family-run in Kingsport, TN — never a franchise.
• When Does the New Menu Come Out? — A fresh menu is posted every Monday morning.
• When Is the Order Deadline? — All orders must be placed by Thursday at 11:59 PM.
• What Forms of Payment Do You Accept? — Credit cards online, plus cash, check, PayPal and Venmo offline.
• Can I Cancel or Modify My Order? — Yes — anytime before the Thursday midnight deadline.
• Do You Have Any Promo Codes or Discounts? — New customers get 10% off with code WELCOME.
• Where Can I Pick Up My Meals? — Multiple Tri-Cities pickup hubs on Sunday and Monday.
• Does SmashMeals Deliver? — Local Tri-Cities delivery plus $30 flat-rate FedEx Ground to 30 states + DC.
• How Much Does Delivery Cost? — Shipping is a $30 flat rate; pickup is always free.
• Will My Meals Arrive Fresh or Frozen? — Local orders arrive fresh; shipped orders arrive frozen with ice packs.
• Are All Your Meals Gluten-Free? — Yes — our entire kitchen is 100% gluten-free with no shared equipment.
• Do You Accommodate Other Dietary Restrictions? — High-protein, low-carb, keto and dairy-free options rotate weekly.
• How Long Do the Meals Stay Fresh? — 5–7 days refrigerated; several months frozen.
• How Do I Heat the Meals? — 2–3 minutes in the microwave or 15–20 minutes at 350°F.
• Do Meals Come with Nutritional Information? — Every meal ships with full calorie and macro labels.
• Where Does SmashMeals Deliver and Ship? — Across the Tri-Cities locally and to 30 states + DC via FedEx Ground.
• Does SmashMeals Offer Catering? — 100% gluten-free catering for corporate, wedding and family events.
• Do You Serve Athletes and Fitness Centers? — Chosen by athletes and active households and local CrossFit and strength gyms.
• How Do I Contact SmashMeals? — Call (423) 525-2489 or email lew@smashmeals.com.

Order Meals — View This Week's Menu