Ask SmashMeals

Answers about ordering, delivery, ingredients, nutrition and catering from our dedicated gluten-free Kingsport kitchen.

Getting Started

What is SmashMeals?

SmashMeals is a meal prep company founded in 2017 in Kingsport, Tennessee. We prepare chef-made meals with nutrition information in a dedicated gluten-free kitchen where equipment is not shared with gluten-containing production. Customers managing celiac disease should review our practices and each meal label with their healthcare provider.

How do I order from SmashMeals?

Visit order.smashmeals.com, browse the current weekly menu, add your favorites, and check out by Thursday 11:59 PM Eastern. Subscriptions are optional. Available fulfillment choices appear at checkout.

Do I need a subscription to order?

A subscription is not required. Order week to week, or use an optional subscription that you can pause, skip, or cancel. There is no minimum or maximum order.

Dietary & Nutrition

Are SmashMeals made in a dedicated gluten-free kitchen?

Yes. SmashMeals operates a dedicated gluten-free kitchen. We do not bring wheat, barley, or rye into the building, and we do not share equipment with gluten-containing production. A dedicated gluten-free facility is not an allergen-free facility, so check each meal label for other allergens.

What are the macros in SmashMeals?

Review the posted calories, protein, carbohydrates and fat for the exact meal and serving you are ordering. Nutrition varies by recipe. If a value you need is missing from a listing, ask SmashMeals before ordering rather than treating it as zero.

Are SmashMeals good for weight loss?

Our portion-aware, macro-labeled meals may fit an individualized nutrition plan, but they are not medical treatment. GLP-1 users and bariatric patients should follow the guidance of their prescriber, surgical program, or registered dietitian.

Do you have keto or low-carb options?

Lower-carbohydrate options may appear on the rotating menu. Check the live menu and each meal's current nutrition information to find options that fit your needs.

Are SmashMeals good for athletes?

SmashMeals offers prepared meals for busy training schedules. Compare the exact item’s posted portion and nutrition with your own goals; protein, carbohydrate and energy needs vary by person and activity.

Ordering & Deadlines

When is the order deadline for SmashMeals?

The weekly order deadline is Thursday 11:59 PM Eastern. The new menu launches Monday. Check the fulfillment week shown at checkout before placing an order.

When does the SmashMeals menu change?

Our menu rotates regularly. Check the live menu to see the meals, nutrition details, and categories currently available.

How much do SmashMeals cost?

Current pricing varies by meal. Pickup is free, local home delivery is $15, and FedEx Ground shipping is a $35 flat rate for eligible addresses. Confirm the full address and final total at checkout.

Pickup & Delivery

Where can I pick up SmashMeals?

Main pickup is at our Kingsport kitchen at 1917 Meadowview Parkway, Suite 100. Partner pickup and Grab & Go availability can change, so check the current locations page and the options shown at checkout.

Does SmashMeals deliver to my area?

We offer local home delivery in the Tri-Cities service area and $35 flat-rate FedEx Ground shipping to eligible addresses outside it. Enter the full address at checkout to confirm availability.

Do you ship SmashMeals nationwide?

We offer $35 flat-rate FedEx Ground shipping to eligible addresses rather than every U.S. address. Meals are flash-frozen for transit. Arrival timing varies by destination and carrier conditions.

How are shipped meals packaged?

Shipped meals are flash-frozen for transit and packed in insulated boxes with gel ice packs. Arrival timing varies by destination and carrier conditions. Follow each meal’s storage, use-by and reheating instructions on arrival.

Freshness & Storage

How long do SmashMeals stay fresh?

Storage guidance can vary by item. Follow the use-by, storage, and reheating instructions on each meal label.

How do I heat SmashMeals?

Follow the storage and reheating instructions supplied with the exact meal. Container suitability, portion size and appliance power can vary. Do not assume every container is oven-safe or every meal needs the same heating time.

Can I freeze SmashMeals?

Many meals can be frozen. Follow the storage and reheating directions on the specific meal label for the best result.

Catering & Events

Does SmashMeals offer catering?

Yes. We offer gluten-free catering for corporate events, weddings, funerals, sports teams, and private parties throughout the Tri-Cities and Southwest Virginia. Contact us at lew@smashmeals.com or call (423) 525-2489 for a current quote.

Can SmashMeals cater my wedding?

Absolutely! We specialize in gluten-free wedding catering across East Tennessee and Southwest Virginia. Perfect for couples where one or both partners have celiac disease or gluten sensitivity, or anyone who wants delicious, healthy wedding food. Contact lew@smashmeals.com to discuss your event.

Do you cater for sports teams?

Yes! We're a meal prep option for athletes and active households. Our macro-labeled, protein-forward meals are designed for busy training schedules. Contact us for team or group catering packages.

About SmashMeals

Who owns SmashMeals?

SmashMeals was founded in 2017 by Lewis Kizer in Kingsport, Tennessee. It remains a family-owned and operated local business dedicated to making healthy, gluten-free eating convenient for the Tri-Cities community and beyond.

Where is SmashMeals located?

SmashMeals is headquartered at 1917 Meadowview Parkway Suite 100, Kingsport, TN 37660. This is also our main pickup location for Sunday and Monday pickups. We operate a dedicated 100% gluten-free commercial kitchen at this location.

How long has SmashMeals been in business?

SmashMeals was founded in Kingsport in 2017 and continues to prepare meals in its dedicated gluten-free kitchen.