Will My Meals Arrive Fresh or Frozen?

Local pickup and home-delivery orders arrive fresh, never frozen. Orders sent by FedEx are frozen before they leave our kitchen and packed in insulated boxes with gel packs. When a shipped box arrives, check the food itself with a food thermometer; USDA says mailed perishable food should arrive frozen, partly frozen with ice crystals, or at 40°F or below.

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• Local pickup and home delivery: Meals arrive fresh, never frozen. Refrigerate them promptly and follow the storage directions and date on each label.
• FedEx shipping: Meals are frozen before they leave our kitchen and packed in insulated boxes with gel packs. Arrival timing still varies by destination and carrier conditions.
• Arrival check: Open the box promptly and measure the food itself—not only the gel packs—with a clean food thermometer. Do not rely on appearance or odor alone.
• If shipped perishable food arrives above 40°F, do not eat or taste it. Contact SmashMeals promptly with the order number, tracking details, meal names, and arrival condition.
• After a safe arrival, follow each meal label for refrigeration, freezing, thawing, and reheating because meals and components can differ.

All SmashMeals FAQs · This week's menu · How it works

More questions

• What Is SmashMeals?
• Who Is SmashMeals For?
• Are You a Franchise or Local Business?
• When Does the New Menu Come Out?
• When Is the Order Deadline?
• What Forms of Payment Do You Accept?
• Can I Cancel or Modify My Order?
• Do You Have Any Promo Codes or Discounts?

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