BlueCare is one of the managed-care organizations that administers TennCare, including the CHOICES long-term services and supports program. When home-delivered meals are part of a CHOICES member's care plan, BlueCare and the care coordinator determine authorization and the available network provider options under the member's plan and program rules. Questions about eligibility, meal counts, or a vendor change go to the member's CHOICES care coordinator. Smash Meals is not a BlueCare, TennCare, or CHOICES contracted provider and does not bill any plan.
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Meal services under CHOICES flow through the care plan, not through a benefits hotline. The sequence is: TennCare eligibility and CHOICES enrollment, then an assessment by the MCO's care coordinator, then a person-centered care plan that either includes home-delivered meals or does not, then authorization and network provider options determined by the MCO.
That means the single most useful contact for a member or family is the assigned care coordinator. Ask for their name, direct number, and the date the care plan is next reviewed.
Call the member services number printed on the back of the insurance card and ask these questions in order. Write down the answers and the reference number for the call.
If the plan cannot supply a vendor that meets the dietary need, ask for the answer in writing. That letter is what a care manager or an appeal typically needs.
Some covered vendors may use shared facilities, or may not offer a dedicated gluten-free production environment. A "gluten-free" description can refer to the recipe rather than to the kitchen it was cooked in. If cross-contact is medically important, verify the vendor's actual kitchen controls directly with the plan or the vendor before meals start.
Smash Meals cooks in a dedicated gluten-free facility: we do not bring wheat, barley, or rye into the building and we do not share equipment with gluten-containing production. A dedicated gluten-free facility is not an allergen-free facility — check each meal's label for dairy, soy, egg, nuts, and other allergens. We are a direct-pay option some families use when a covered vendor cannot meet that need, when a short-term benefit has run out, or when they are feeding a parent in another state.
Smash Meals cooks in Kingsport and serves the Tri-Cities directly. Meals are cooked in our dedicated gluten-free kitchen in Kingsport, Tennessee. Pickup is free, local Tri-Cities home delivery is $15, and FedEx Ground shipping to our 30-state area is a $30 flat rate. No subscription and no minimum order. Order by Thursday at 11:59 PM Eastern for the following Tuesday. Families may choose to purchase additional meals privately alongside a covered service — that is a private purchase, and any question about how it interacts with a care plan should go to the care coordinator.
Please note: Smash Meals is not in-network with, contracted by, or endorsed by any health plan, Medicare Advantage plan, Medicaid program, or managed-care organization. We do not bill insurance. This page is general educational information — not insurance, medical, or legal advice. Benefits differ by plan, county, and plan year. Confirm any benefit directly with the member services number on your insurance card.
Benefit and program rules change. Confirm anything on this page against the plan or program documents themselves.