Wellpoint is one of the managed-care organizations administering TennCare, including the CHOICES long-term services and supports program. When a CHOICES care plan includes home-delivered meals, Wellpoint and the care coordinator determine authorization and the available network provider options under the member's plan and program rules. The care coordinator named on the care plan is the person who can confirm eligibility, meal counts, and vendor options. Smash Meals is not a Wellpoint, TennCare, or CHOICES contracted provider and does not bill any plan.
Order Meals — View This Week's Menu
The path is the same across TennCare's managed-care organizations: CHOICES enrollment, care-coordinator assessment, person-centered care plan, then service authorization and the network provider options available under the plan. Meals appear on the care plan as a service with a defined quantity and a review date.
If a member's condition changes — a hospital stay, weight loss, a new diagnosis, loss of a caregiver — that is the moment to request a care-plan review rather than waiting for the scheduled one.
Call the member services number printed on the back of the insurance card and ask these questions in order. Write down the answers and the reference number for the call.
If the plan cannot supply a vendor that meets the dietary need, ask for the answer in writing. That letter is what a care manager or an appeal typically needs.
Some covered vendors may use shared facilities, or may not offer a dedicated gluten-free production environment. A "gluten-free" description can refer to the recipe rather than to the kitchen it was cooked in. If cross-contact is medically important, verify the vendor's actual kitchen controls directly with the plan or the vendor before meals start.
Smash Meals cooks in a dedicated gluten-free facility: we do not bring wheat, barley, or rye into the building and we do not share equipment with gluten-containing production. A dedicated gluten-free facility is not an allergen-free facility — check each meal's label for dairy, soy, egg, nuts, and other allergens. We are a direct-pay option some families use when a covered vendor cannot meet that need, when a short-term benefit has run out, or when they are feeding a parent in another state.
Meals are cooked in our dedicated gluten-free kitchen in Kingsport, Tennessee. Pickup is free, local Tri-Cities home delivery is $15, and FedEx Ground shipping to our 30-state area is a $30 flat rate. No subscription and no minimum order. Order by Thursday at 11:59 PM Eastern for the following Tuesday. No subscription and no minimum, so a family can order one week at a time. Call 423-525-2489 with allergy or delivery questions.
Please note: Smash Meals is not in-network with, contracted by, or endorsed by any health plan, Medicare Advantage plan, Medicaid program, or managed-care organization. We do not bill insurance. This page is general educational information — not insurance, medical, or legal advice. Benefits differ by plan, county, and plan year. Confirm any benefit directly with the member services number on your insurance card.
Benefit and program rules change. Confirm anything on this page against the plan or program documents themselves.