How Do I Contact SmashMeals?
Call 423-525-2489 or email lew@smashmeals.com. To get a useful answer, include the exact order, meal, fulfillment, or event details involved. Do not rely on a social-media message or an unconfirmed request when an order, pickup, delivery, shipment, or catering date needs to change.
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- Existing order: Include the customer name, order number, and the exact change or problem. A message or voicemail does not by itself change an order; wait for SmashMeals to confirm the request.
- Meal or label question: Name the exact meal, portion or option, and the missing ingredient, allergen, nutrition, storage, or reheating detail. Do not substitute information from a similar meal or an older menu.
- Pickup, delivery, or shipping question: Include the complete destination or selected pickup point, the fulfillment date shown on the order, and any confirmation or tracking details. The kitchen address alone does not establish walk-in availability.
- Catering question: Use the catering inquiry route and include the event date, serving time, venue or delivery address, guest count, service style, and dietary needs. An inquiry does not hold a date until availability and terms are confirmed.
- Before ordering: Use the live ordering menu for current meals, prices, availability, and checkout options. Contact SmashMeals before paying when a required meal or fulfillment detail is missing.
- Protect payment information: Do not email or leave full card numbers or other sensitive payment details in a voicemail. Use the current checkout or a payment arrangement explicitly confirmed by SmashMeals.
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Order Meals — View This Week's Menu