This isn't an eligibility system and it doesn't check your benefits directly — only your health plan can do that. What it does is take three pieces of information (your state, your plan type, and whether there's been a recent hospital stay) and get you a personal reply pointing to the most likely path: a Medicare Advantage discharge benefit, a Medicaid HCBS/CHOICES authorization, or a community program like Meals on Wheels. Care coordinators and discharge planners can use the same form for a provider-contracting question.
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We deliberately do not ask for an insurance card number, a member ID, or any diagnosis. If you don't know your plan type yet, say so — that's useful information too.
A real person on our team reads every submission and replies by email, usually within one business day, with the most relevant guide and — where it applies — the exact question to ask your plan's member services line or your care coordinator. We never contact your insurance company on your behalf, and submitting this form does not start a claim or an authorization request.
Select "care coordinator or discharge planner" below for questions about arranging meals for a specific client, or "provider network contracting" if you're asking on behalf of a managed-care organization about Smash Meals as a potential network vendor. You can also reach our team directly through the contact page or at 423-525-2489.
Please note: Smash Meals is not in-network with, contracted by, or endorsed by any health plan, Medicare Advantage plan, Medicaid program, or managed-care organization. We do not bill insurance. This page is general educational information — not insurance, medical, or legal advice. Benefits differ by plan, county, and plan year. Confirm any benefit directly with the member services number on your insurance card.