Help With a SmashMeals Order

If an item is missing, incorrect, damaged or has a quality concern, contact SmashMeals promptly. The published refund policy asks you to report a problem within 48 hours of pickup or delivery. Include your order name or number and the exact item affected.

Read the published refund and satisfaction policy.

Report an order problem

Call 423-525-2489 or email lew@smashmeals.com. Email opens your email app; review and send the message there. Do not include full payment-card numbers.

Have these details ready

• Order name or number, plus the pickup or delivery date.
• The meal name, quantity affected and a short description of what happened.
• A photo of damage or the label, if available. Do not delay reporting while gathering photos.
• For a shipped order: tracking number, arrival time and any temperature reading you took.

For refunds or replacements, ask the team to confirm the outcome and timing for your order.

If a shipped meal arrives warm

Open a perishable shipment promptly and check the food with a thermometer. USDA advises that shipped perishables should arrive frozen, partly frozen with ice crystals, or below 40°F. If the food arrives above 40°F, do not eat or taste it; notify the company. Smell and appearance do not establish safety.

Read USDA mail-order food-safety guidance. This is general shipment guidance, not a temperature assessment of your order.

Common order questions

What does the published refund policy cover?

The policy addresses quality concerns and damaged or incorrect orders, asks for contact within 48 hours of pickup or delivery, and describes a refund or replacement. Share the issue with SmashMeals and ask the team to confirm the next step for your order.

Should I return the food?

For food-safety reasons, SmashMeals does not accept physical food returns. Report the problem and wait for instructions; do not ship meals back.

Is a replacement or response immediate?

This page does not promise an immediate replacement or a same-day response. Contact SmashMeals promptly and ask for confirmation of the resolution and any timing. Sending an email or leaving a voicemail is a request for help.

How do I change or cancel an order?

Contact SmashMeals as soon as possible. A change or cancellation is complete only when the team confirms it; availability depends on the order and production status.

Read order-change and cancellation guidance.

Checking before your next order?

View current meals and prices. The live ordering menu shows current meals, posted meal details, prices and checkout options. Review the exact meal label and ask about missing ingredient or allergen information before buying.

What meal information is available? · Choose a contact route for another question