Use this page to check the facts that can change an order: what is available now, what information appears for a meal, how fulfillment works and where to get a specific answer.
Order Meals — View This Week's Menu
Use the live menu and checkout for the order you are placing; older pages and screenshots can be out of date.
Current menu pricing varies by meal and changes with the weekly menu — see the live menu for this week's prices. The menu preview helps you compare options, while the live ordering page and checkout confirm availability and the final total.
The new menu is posted Monday. Orders close Thursday 11:59 PM Eastern for the following production week. If you order after Thursday 11:59 PM Eastern, your order rolls into the next production week rather than the one about to be cooked.
Subscriptions are an optional convenience, not a requirement — you can pause, skip, or cancel anytime. There is no minimum and no maximum order.
Contact SmashMeals as soon as possible before the Thursday 11:59 PM Eastern cutoff. A requested change is not complete until the team confirms it; after the cutoff, an order may already be in production.
The destination and checkout result determine which fulfillment choice is available for an order.
Pickup is Free. Home delivery is $15 inside the current local area. FedEx shipping is $30 for eligible addresses.
Pickup is available Sunday and Monday. Local home delivery runs Sunday for eligible Tri-Cities addresses. Confirm the location, time and address eligibility shown for the order.
SmashMeals uses FedEx Ground for $30 flat-rate shipping to eligible addresses. Enter the complete destination during ordering to confirm eligibility. Arrival timing varies by destination and carrier conditions, so use current tracking rather than an assumed transit promise.
Local Tri-Cities pickup and delivery orders arrive fresh, never frozen. Shipped orders are frozen before they leave our kitchen so they stay food-safe in transit.
Evaluate the exact meal and the information posted for that recipe and portion.
SmashMeals cooks in a dedicated gluten-free facility. We do not bring wheat, barley, or rye into the building and we do not share equipment with gluten-containing production. A dedicated gluten-free facility is not an allergen-free facility. Check each meal's label for dairy, soy, egg, nuts, and other allergens.
Current item listings and labels show the information available for that recipe and portion. Compare the listed calories, protein, carbohydrates and fat, plus any serving-size, fiber, sodium or saturated-fat information provided. A missing value does not mean zero.
Follow the storage, freeze-by and reheating directions on the specific meal label. Containers, portions and recipes vary, so do not apply an old website estimate or another meal's directions to the food in front of you.
Review the exact item's ingredients, allergen statement, serving information and available nutrition details. Contact SmashMeals about anything unclear before ordering, and use your clinician's guidance for a prescribed diet. This is general nutrition education, not medical advice. Nutrition needs and tolerance vary — follow the guidance of your prescriber, surgical program, or registered dietitian.
NIDDK states that people with celiac disease need a gluten-free diet and may work with a doctor and registered dietitian on a healthy, balanced plan. Review SmashMeals' facility statement and the exact meal information, then ask about any required detail that is not published. A facility description is not individualized medical advice.
The fastest useful answer starts with the exact meal, order, address or event you are asking about.
Call 423-525-2489, email lew@smashmeals.com, or use the contact page. Include the meal name and portion or variant, plus the ingredient, allergen, nutrition or preparation detail you need.
Use the order-help guide and contact SmashMeals promptly with the order details and clear photos when damage or an incorrect item is involved. The team needs the exact order information before it can review the issue.
Use the catering quote form and share the event date, location, guest count, service style and dietary needs. Catering availability and pricing are confirmed for the specific request rather than promised by a general page.